Member Resources

Welcome to your Member Resources page. Below you will find information about your plan, as well as links to our newsletter and member portal. If you have any questions please contact Customer Service.

The Medicare Program rates all health and prescription drug plans each year, based on a plan's quality and performance. Medicare Plan Ratings help you to know how good a job our plan is doing. You can use this Plan Rating to compare our plan's performance to other plans. View our Star Ratings in English or Español. Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.

Extra benefits
Our plans include extra benefits Original Medicare doesn't cover, including:

Fitness center membership through SilverSneakers

Florida Hospital Care Advantage Newsletter

Healthy Living wellness program
Member services
My Advocate™ can help you apply for Medicare Savings Programs, LIS, and other programs
Check out our list of services that require prior authorization.
Foreign language iconPDF We have free interpreter services to answer any questions you may have about our health or drug plan
Preventive Guidelines

As an HMO, we provide members access to preventive care. Our Preventive Care Guidelines  for birth to 64 years and  for 65 years and older are simply that, guidelines to follow for the majority of our members.


Visit, or call 1-800-MEDICARE (1-800-633-4227), 24 hours a day, seven days a week (TTY/TDD: 1-877-486-2048 for the hearing impaired).

How to contact Medicare

Our Customer Service Representatives are dedicated to personally solving any problems you may have with us and our providers to your full satisfaction. If you prefer to contact the Centers for Medicare and Medicaid Services (CMS) directly, please visit Medicare's web site:

Y0089_MP4370FH CMS Approved 11052014
Last updated: 10/01/2014