Note: Referral must be submitted before the effective date of the member enrolling with Health First Health Plans, and member must enroll within three months of submitted referral.
**Disclaimer: Health First Physicians and Health First licensed sales associates are excluded from
participating in this program. HFHP does not allow the sale of a Medicare Advantage product
to a Medicare eligible by anyone other than an employed associate with an active Florida Health
Insurance license, appointed with HFHP and who has successfully completed their AHIP certification.
HFHP Medicare Sales Representatives are responsible for presenting the sale and assisting
in the completion of the prospect's application for enrollment. The prospective member must
be directed to contact our Customer Service Department at (321) 434-5665 or (800) 716-7737 to
request an enrollment form, or in home appointment. Per the Centers for Medicare & Medicaid
Services (CMS) HFHP cannot outreach to the prospective member. Customer Service business
cards will be provided to each associate interested in participating in the referral program.
In accordance with our contract with CMS, HFHP has the right to monitor compliance through analysis of complaints or enrollee satisfaction surveys, rapid disenrollment surveys, and other sources of enrollee input. Health First has the right to exclude an associate from participation if results indicate HFHP is not appropriately represented. HF Associates who are also a HFHP MA or PDP member cannot participate and must be excluded per CMS Section 30.16 of Chapter 3.