Health First Home Care
Family Pharmacy FAQs

Contact Us

1350 S. Hickory Street
Melbourne, FL 32901 (map)
(In former ER area of
Holmes Regional Medical Center)

1223 Gateway Dr.
Melbourne, FL 32901 (map)

P: 321-434-7355 | 866-469-1506
F: 321-434-6105

Family.Pharmacy@Health-First.org

Health First Family Pharmacy Home Infusion:
P: 321-434-7373
F: 321-434-7447

Hours:
Monday to Friday: 8:30 am - 6:30 pm
Saturday: 9 am - 4 pm
Sunday: Closed
Holidays open: 9 am to 4 pm on Memorial Day, Labor Day and July 4
Holidays closed: New Years Day, Thanksgiving and Christmas Day


FAQs

If you ever have any questions concerning your retail pharmacy needs, please call us at 321.434.7355. You can also refer to the following Frequently Asked Questions for your added convenience.

Q. Who can use the Family Pharmacy?
A: Health First Health Plan members (Commercial and Medicare), Health First Associates and their dependents, Hospice of Health First patients, discharged hospital patients, and indigent patients can use the Health First Family Pharmacy.

Q. What's the difference between the Family Pharmacy and my local retail pharmacy?
A: The quality of service and convenience provided by Health First Family Pharmacy sets us apart. We provide many ways to order and receive your prescription. We can even mail it to your home, if you request. Also, if you have Health First Health Plans insurance, the Family Pharmacy will provide you with three months of prescriptions for two months of co-pays.

Q. Can I get my medical equipment at the Health First Family Pharmacy?
A: Medical equipment is available through Health First Medical Equipment at 321.434.3400.

Q. What are my options after hours?
A: Refills can be called in after hours and will be filled the next business day. For Health First associates working the night shift, prescriptions can be sent to the inpatient pharmacy at your Health First hospital.

Q. How do I fill a new mail order prescription through Health First Family Pharmacy?
A: To request a new mail order medication, you can choose from the following options:

  • Complete the Health First Family Pharmacy order form, and send it to Health First Family Pharmacy along with your hard copy prescriptions from your doctor (mailing address listed at the top of the order form). You can also have your doctor call or fax us your prescription.
  • For extra forms, call Health First Family Pharmacy at 321.434.7355 or (866) 469.1506, Health First Health Plans at 321.434.5665 or (800) 716.7737, or go back to the Family Pharmacy main page to print additional copies.

Q. What amount of medication can I get through mail order?
A: If you have insurance through Health First Health Plans and your plan includes a mail order benefit, you can get up to a 90-day supply of your medications through mail order. Please note that regardless of the amount you order, you must pay the cost-share associated with the 90-day supply. As a result, we recommend only using the mail order program for 90-day supplies. Certain restrictions may apply.

Q. How long does it take to get a prescription filled by mail order?
A: Normally, it takes 24-48 hours to process and mail out a new or refill prescription.

Q. Can I have my prescriptions delivered to my Post Office Box?
A: Yes. Most prescriptions can be delivered to your P.O. Box, unless they are temperature sensitive or have other special handling requirements.

Q. What is a "specialty" medication?
A: Specialty drugs are generally defined as high-cost drugs requiring special handling (e.g. refrigeration), and may have one or more of the following characteristics: injected or infused, limited access to few retail pharmacies, and require additional clinical support to maximize a patient's outcome.

Q. How do I know if my medication is a "specialty" medication?
A: Specialty medications are currently marked with the symbol ** after the Tier number on the Health First 2008 Commercial 5-Tier Drug List. If you are a Health First Commercial member (non-Medicare), you can obtain your specialty prescriptions either through Health First Family Pharmacy or through Circles of Care pharmacy. Please note that not all specialty drugs are available for a 90-day mail order supply.

Q. Who do I call if I have more questions?
A: For questions about your order or the process for receiving your medications through the mail, please contact Health First Family Pharmacy at 321.434.7355 or toll-free (866) 469.1506 from 9 am to 5:30 pm, Monday through Friday, or 9 am to 1 pm on Saturday.

Patient Survey
We value your feedback. We are constantly looking for ways to improve our service to you. Please take the time to complete our Patient Survey.

 

Health First Family Pharmacy

We are constantly looking for ways to improve our service to you.