Patient satisfaction survey results

Palm Bay Community Hospital

Press Ganey compares our scores to those from hospitals across the country to calculate a percentile rank. In this example, patients’ satisfaction with outpatient surgery at Palm Bay community Hospital reached the 94th percentile, which means we scored higher than 94 percent of other hospitals surveyed. The overall score is a combination of the responses received about all aspects of the visit including registration, the facility, nursing, physicians, personal issues and patient’s overall perception of the facility.

January-March 2004

The outpatient surgery staff at PBCH