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Health First keeps you connected

Use HFGUEST - your free wireless connection to the Internet - while you are visiting one of our hospitals. Health First's wireless network will help you stay connected to friends and family, your business, and your special interests using your laptop or PDA. For most visitors, the connection is automatic and only requires basic steps outlined here. These steps can also be found on brochures located throughout the hospital. Once online you can:

  • Email from anywhere in the hospital
  • Keep up with the news
  • Communicate with your office
  • Email pictures to friends and family
  • Get the latest sports scores
  • Play games, surf the Internet, shop online

In addition to free WiFi, Health First is offering cutting edge services to its patients and visitors in other ways. My ePatient Services is a unique online tool that enables patients to pay bills, pre-register for services, and request appointments. Also, patients and guests of Health First can also enjoy the benefits of My Tools and Trackers, an online area dedicated to monitoring and improving health and wellness.

FAQs - Health First Wireless Network

Where are the Wireless Network access points?
What is WiFi?
How do I connect to the HFGUEST Wireless Network?
What can I access through HFGUEST?
Is the Wireless Network secure?
Are there any restrictions on my use of the Internet?
What terminology or acronyms do I need to know?
Will I need any special settings or passwords to connect?
What hardware do I need to connect to HFGUEST?
What software and configurations do I need to connect to HFGUEST?
Can I access the HFGUEST wireless network with my Macintosh laptop or cellular phone?
How do I configure the SSID on my Laptop or PDA?
Can I print while using wireless?
Where can I get additional help?



Where are the Wireless Network access points?

Wireless access is available throughout Cape Canaveral Hospital, Holmes Regional Medical Center, Palm Bay Community Hospital, and Hospice of Health First. Wireless access is also available at Health First’s Administrative Offices.

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What is WiFi?

Short for "wireless fidelity," WiFi is the popular term for a high-frequency wireless local area network (WLAN).

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How do I connect to the HFGUEST Wireless Network?

The following outlines the general procedure for connecting to the Wireless Network.

  1. Associate with the access point
    a. If you have the proper hardware, software, and configurations, this may happen automatically when you turn on your wireless compatible device. If you are not automatically connected, consider the following:
    b. Configure your SSID. (See How do I configure the SSID on my laptop or PDA? below.)
  2. Launch your web browser (such as Microsoft IE for Pocket PC or for Palm OS, Netscape, Opera, or Mozilla Firefox)
    a. You will automatically be directed to the guest welcome screen.
    b. Proceed by accepting the Acknowledgement Agreement.

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What can I access through HFGUEST?

HFGUEST is designed to provide some of the most basic and necessary Internet protocols. However, due to bandwidth and security issues, not all Internet protocols are supported. Based on the needs of our faculty and staff, we support the following protocols:

  • HTTP
  • SSH
  • SSL
  • AOL/IM
  • MSN/IM
  • POP3 (Internet Mail)

Most popular websites fall within these protocals and in general, HTTP and HTTPS are sufficient for standard Web browsing. However, you should not use wireless for streaming audio/video, very large downloads, or viewing extremely graphic-intensive Web sites.

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Is the wireless network secure?

Wireless networks are inherently insecure. Health First makes every possible effort to secure the wireless network by several means, including:

  1. Password protected sites
  2. Secure SSL encrypted connectivity
  3. Internet content filtering

Anyone with a wireless card may attach to the network. Health First does not provide security or confidentiality for your computer or data. Connecting your computer to the Internet via our wireless network exposes it to the same viruses and other security risks as any Internet connection does. You are responsible for ensuring that your computer is protected against such threats. You use the wireless network at your own risk. Additional security measures are currently under research, and will be tested and implemented when completed. A full version of our privacy and security policy can be viewed here.

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Are there any restrictions on my use of the Internet?

Use of the HFGUEST wireless network implies that you agree to abide by the Internet User Policy, which prohibits abusive or illegal activity while using the WiFi Internet service. The Policy is available from the Health First website, Upon connecting to the HFGUEST network you will be prompted to read and acknowledge the Internet User Policy. Failure to comply can lead to loss of network access.

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What terminology or acronyms do I need to know?

The following terms and acronyms are often used when discussing wireless networking. However, it is not necessarily important for you to know and understand each of the definitions below. They are provided here for your convenience.

  • 802.11a, 802.11b, 802.11g - 802.11 is a number that is used to refer to the widely accepted specifications that were developed for wireless networking. The specifications were developed by IEEE, a professional organization dedicated to the computer and electronics industries. The appended a, b or g represents a variance of the 802.11 specifications. Health First Wireless Network supports the a, b and g variances. At this time, all PDA devices only support the b variance.
  • Access Point - The hardware and software hub that a wireless device communicates with, allowing the wireless device to maintain a connection to a network.
  • PDA (Personal Digital Assistant) - A handheld device that provides multiple functions, such as serving as a cellular phone or electronic notepad, and web browsing.
  • SSID (Service Set Identifier) - The identifier or name of a wireless network. This network name is case sensitive.
  • Wireless NIC (Wireless Network Interface Card) - A card that is inserted into your laptop or handheld device that allows you to connect to a wireless network. This may be an internal or external card. Most laptops and handhelds today come equipped with internal wireless network cards.
  • Browser - Software used to view and interact with Internet websites.

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Will I need any special settings or passwords to connect?

No special encryption settings, user names, or passwords are required. The service is open to all users. There is no guarantee of reliability, performance, or privacy.

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What hardware do I need to connect to the HFGUEST Wireless Network?

In addition to a wireless compatible device, such as a PDA, you will need an 802.11b or 802.11g compatible Wireless Network Interface Card (Wireless NIC) installed and functioning properly in your wireless compatible device. Wireless NICs in PDAs come both internally (built-in) and externally.

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What configurations and software do I need to connect to the HFGUEST Wireless Network?

You may need to enter the Service Set Identifier (SSID) of our Wireless Network in your Wireless NIC configuration. The SSID of our Wireless Network varies, depending on your location on campus. The SSIDs for all Health First hospitals, Hospice of Health First, and our Administrative Offices is HFGUEST (case sensitive). A wireless device can switch from access point to access point without interruption. By setting a Site Service ID (SSID), wireless devices can be constrained to communicate only with access points with the same SSID. (For more information, see How do I configure the SSID on my laptop or PDA below.)

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Can I access the Health First Wireless Network with my Macintosh laptop or cellular phone?

To connect to the HFGUEST Wireless Network with a Macintosh laptop, you will need to configure your Airport network settings. Once you have configured the Airport settings, select Internet Connect and you will see our network name (HFGUEST). Any Hybrid WiFi capable cellular phone will also be able to access the HFGUEST Wireless Network using 802.11b protocol.

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How do I configure the SSID on my laptop or PDA?

Instructions for configuring the SSID depend on your operating system and your Wireless NIC. Instructions are included on brochures throughout the hospitals. If you are using Windows XP, it can dynamically select the wireless network to which a connection attempt will be made, based either on your preferences or on default settings. This includes automatically selecting and connecting to a discovered wireless network when it becomes available. All you have to do is select the network and connect. If none of the preferred wireless networks are found, you will have to manually configure the network name (HFGUEST) in your utility and connect to it. Instructions for configuring the SSID with the Windows Mobile 2003 with a common built-in 802.11b Wireless NIC are very similar. It will also scan for an available network and connect automatically. For information specific to your operating system and Wireless NIC, please consult the documentation provided with your operating system and/or Wireless NIC.

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Can I print while using wireless?

No. Printing is available only through wired networks.

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Where can I get additional help?

If you are have trouble connecting, please reference the brochures located in the hospitals or call 321.434.SURF(7873).

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