About Us

About Health First

Health First is Central Florida's only fully integrated health system. With a mission to positively change the health and wellness of the communities we serve, Health First offers the latest technological advances and quality care at our four hospitals and through our many Outpatient & Wellness Services, as well as the area's only Trauma and Heart Centers. Health First also offers multiple commercial and Medicare health plans, the largest multi-specialty physician group in Brevard County, and four fitness centers to help members of our community stay healthy.

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About Health First Health Plans

Health First Health Plans, Inc. is more than just an insurance company.

Offering Medicare Advantage and Group HMO/POS (point of service) health plans as well as Group and Individual PPO insurance, including Exchange policies, we back all our products with our Health First integrated delivery network-encompassing wellness and prevention care, community-based care (including our physician network) and hospital care. With the strength of the Health First family behind us, Health First Health Plans is uniquely positioned to meet the healthcare needs of our community.

To date, more than 3,000 physicians, eight hospitals and dozens of ancillary facilities have elected to be part of our provider network.

Our office-including executives, medical directors, managers and staff members-are located in Brevard County, allowing for increased accessibility and customer service with our members and physicians alike. Milestones include:

  • 2011: MA-PD plans ranked #2 in Florida and #22 in the nation according to NCQA's Medicare Health Insurance Plan Rankings, 2011-2012
  • 2011: Group plans ranked #2 in Florida and #117 in the nation according to NCQA's Private Health Insurance Plan Rankings, 2011-2012.
  • 2012: Introduced stand-alone Medicare Prescription Drug Plans (PDP), available throughout the state of Florida.
  • 2012: Expanded service area for commercial plans and Medicare Advantage to include all of Indian River County.
  • 2012: Achieved "Excellent" three-year accreditation status, the highest available from NCQA.
  • 2012: Opened new office in Vero Beach to serve Indian River County.
  • 2012-2013: Group plans ranked #2 in Florida according to NCQA's Private Health Insurance Plan Rankings in 2012-2013.
  • 2012-2013: Group plans ranked #99 in the nation out of 470 plans according to NCQA's Private Health Insurance Plan Rankings in 2012-2013.
  • 2012-2013: MA-PD plans ranked #2 in Florida according to NCQA's Medicare Health Insurance Plan Rankings, 2012-2013
  • 2012-2013: MA-PD plans ranked #30 in the nation according to NCQA's Medicare Health Insurance Plan Rankings, 2012-2013
  • 2012-2013: For the fourth consecutive year (2010, 2011, 2012 and 2013) Health First Health Plans received an overall rating of 4.5 out of 5 stars for our Medicare Advantage plans from the Centers for Medicare & Medicaid Services.
  • 2014-2015: Achieved "Excellent" Accreditation from the National Committee for Quality Assurance (NCQA) for our Medicare Advantage Plans
  • 2014-2015: Medicare Advantage plans ranked #2 in Florida according to NCQA's Medicare Health Insurance Plan Rankings, 2014-2015
  • 2014-2015: Medicare Advantage plans ranked #46 in the U.S. according to NCQA's Medicare Health Insurance Plan Rankings, 2014-2015
  • 2014-2015: Commercial HMO plans ranked #3 in Florida according to NCQA's Private Health Insurance Plan Rankings, 2014-2015
  • 2014-2015: Commercial HMO plans ranked #133 in the U.S. according to NCQA's Private Health Insurance Plan Rankings, 2014-2015

* For J.D. Power and Associates Call Center Certification Program(SM) information, visit www.jdpower.com.